General Terms and Conditions of Use for the dAirect Platform
Version 1.0 — Last modified: March 17, 2026
These General Terms and Conditions of Use of the dAirect platform (hereinafter, the "Terms" or "ToS") govern the access, browsing, registration, and use, in any capacity, of the digital platform called dAirect, operated by Takyon S.r.l., with registered office at Via Crema no. 15, 20135 Milan, Tax Code and VAT no. 12424180961, Certified Email (PEC) dairect@pec.it (hereinafter, the "Company"). Accessing, registering for, and/or using the Platform implies full acceptance of these Terms. If the User does not intend to accept them in full, they must refrain from accessing and any further use of the Platform. These Terms exclusively govern the use of the Platform as such. The Company's services subject to separate contractual agreements, including dAirect Connect and dAirect Resell, remain solely governed by their respective specific agreements and are not governed by these Terms, except as expressly provided herein with reference to access to the management software, demo features, information displayed on the platform, and purely technical aspects or the use of the interface.
dAirect Service Structure
The dAirect platform provides access to various digital services, differentiated based on user type:
(a) User Services (Marketplace): features that allow registered users to view, manage and, where applicable, transfer or resell to third parties the right to use bookings purchased from partner accommodation facilities (hereinafter, “Resellable Bookings”).
(b) Partner Services: tools and dashboards dedicated to accommodation facilities and other commercial partners, including the dAirect Connect and dAirect Resell services, governed by separate contractual agreements.
(c) Evaluation Access (Demo): limited access to the platform for non-contracted users, intended for the evaluation of the services.
These Terms exclusively govern the use of the platform by users and do not regulate the contractual relationships between dAirect and commercial partners.
Definitions
For the purposes of these Terms, the following terms shall have the meanings ascribed to them herein.
“Platform”: the dAirect digital infrastructure, accessible via the domain dairect.io and takyon.io and any environments, pages, interfaces, reserved areas, modules, applications, software components, tools, and functionalities connected to it.
“User”: any natural person who accesses or uses the Platform, whether on their own behalf or on behalf of a legal entity, enterprise, body, or organization.
“Account”: the personal profile created by the User to access the functionalities of the Platform.
“Management System”: the restricted operational environment, accessible via the Platform, intended for viewing and managing functions, data, content, analyses, results, or tools made available by the Company to Users operating in a professional capacity who have entered into separate contractual agreements.
“End User”: the individual who actually uses the hospitality service or Booking, regardless of whether they coincide with the User holding the Account.
“Booking”: the right to use a service provided by a third-party supplier, including, by way of example, stays, rooms, ancillary services, or other hospitality-related services.
“Payment Provider”: the third party that manages payment flows, collection, crediting, KYC/KYB onboarding, or other related obligations, including, by way of example, Stripe.
“Contractual Services”: the Company's services accessible exclusively subject to a separate agreement, including dAirect Connect and dAirect Resell.
The headings of articles and paragraphs are for descriptive purposes only and do not affect the interpretation of the clauses.
What the Platform Does and What the Company Does Not Do
The Platform constitutes an information society technological infrastructure and allows, depending on the features made available from time to time, the consultation of content relating to accommodation facilities and stay offers, the viewing and management of Bookings, the entry or modification of data and content, access to digital tools, and interaction with the Company's software environments.
The Company is, in no case:
a party to the contractual relationship between the User and the accommodation facility or other third-party provider
a seller of the hospitality service
a tour operator, travel agency, or travel intermediary
a guarantor of the actual provision of the booked service
a guarantor of the availability, accuracy, updating, or persistence of prices, conditions, rooms, rate policies, or availability displayed by third parties
Any relationship regarding a Booking, its use, its enjoyment, its modifications, its limitations, any no-show, overbooking, cancellation, refusal at check-in, request for documents or payment cards, application of tourist taxes, supplements, or other ancillary charges exists exclusively between the User and the third-party service provider.
Role of the dAirect platform
dAirect exclusively provides a technological infrastructure.
In particular, it:
does not sell or provide hospitality services
is not a party to the contract between the User and the accommodation facility
is not a party to the contract between users in the event of a transfer or resale of Bookings
does not determine the prices, availability, or conditions of the original Bookings
The accommodation facilities remain solely responsible for the provision of accommodation services.
Registration, Account, and Security
To access certain features of the Platform, the creation of an Account is required by completing the registration form and providing truthful, complete, up-to-date, and non-misleading information, including, where requested, first name, last name, email address, phone number, and password.
The User represents and warrants that they are at least eighteen years old, possess full legal capacity, and, where acting on behalf of a legal entity or other organization, are validly authorized to bind such entity to these Terms.
The User is solely and exclusively responsible for the custody and confidentiality of their login credentials, as well as for all activities carried out through their Account. It is prohibited to transfer, share, or make the Account or related credentials available to third parties, unless prior written authorization has been granted by the Company.
The User agrees to notify the Company without delay of any unauthorized use of their Account, suspected compromise of credentials, or any other security breach of which they become aware.
The Company reserves the right, at any time and without prior notice, to suspend, limit, disable, or delete the Account in the event of a breach of these Terms, unlawful, fraudulent, or abusive use of the Platform, a risk to the security of the Platform, systems, or third parties, as well as in all cases where this is reasonably necessary for technical, operational, legal, or compliance reasons.
B2C use and B2B use
The Platform can be used both by Users operating as end users of the service, and by Users operating in a professional capacity based on separate contractual agreements with the Company.
5.1 B2C Use
The B2C User may register on the Platform, access their Account, view any Bookings attributable to or purchased by them, monitor their status, and perform only the operations permitted from time to time by the Platform.
If the relevant functionality is available and the specific Booking permits it, the User may:
offer the Booking for sale
purchase Bookings offered for sale by other users
transfer the right to use the Booking within the limits permitted by the Platform and by the conditions applicable to the Booking itself
Only Bookings characterized by advance payment and, where applicable, non-refundable conditions may be made available as Resellable Bookings via the Platform.
Where the User purchases a Booking offered for sale by another user, they acknowledge and agree that this transaction takes place between users and that dAirect is not a party to the relevant transaction, nor does it assume the role of seller, buyer, or contractual intermediary.
dAirect exclusively provides the technological infrastructure that enables the display, publication, and technical management of the transfer or resale functionalities made available on the Platform.
In the event of purchasing a Booking offered for sale, the User acknowledges that:
payment is made via a third-party Payment Provider
the completion of the transaction is subject to the successful outcome of the payment and to any further technical, operational, or compliance checks that may be necessary
once the transaction has been successfully completed, the Booking is made visible in the purchasing User's profile within the technical timeframe required to update the systems
unless otherwise indicated by the Platform or subject to specific technical or operational limitations, the transfer of the right to use the Booking is deemed completed when the Booking is associated with the purchasing User's Account within the Platform
Access to the purchase, sale, collection, or payout features may be subject to the availability of the relevant Payment Provider services in the User's reference country, as well as to passing the verifications required by the Provider itself.
The seller is solely responsible for the accuracy, completeness, legality, and updating of the information relating to the Booking offered for sale, as well as for the existence of the prerequisites for its transfer or resale via the Platform.
The buyer is solely responsible for verifying, prior to purchase, the characteristics and conditions applicable to the Booking, including any limitations, time constraints, conditions of stay, or other requirements related to its use.
Unless otherwise provided by the Platform, Resellable Bookings may be offered for sale up to the day before check-in.
The User acknowledges and agrees that dAirect in no way guarantees:
the conclusion of the sale
the existence of buyers or sellers
the maintenance of the economic value of the Booking
the successful outcome of the transaction between users
the possibility of reselling the purchased Booking again
the absence of disputes, claims, or controversies between users related to the transaction
It is understood that dAirect assumes no liability in relation to relationships between users arising from offering for sale, purchasing, or transferring the Booking, without prejudice to mandatory statutory limits.
5.2 B2B Use
A User who operates in a professional capacity and has entered into one or more separate agreements with the Company may access, through their Account, the Management System and the features related to the activated Contractual Services.
If the User has entered into an agreement relating to dAirect Connect, the Management System may allow, by way of example:
viewing results
consulting analyses, insights, outputs, or activities carried out by the Company
viewing technical data, content, or operational materials related to the service
If the User has entered into an agreement relating to dAirect Resell, the Management System may allow, by way of example:
viewing Bookings
consulting data or statuses related to Bookings
managing operational functions related to repurchase
consulting additional operational information provided for in the relevant agreement
In any case, the features actually available in the Management System depend exclusively on the content of the contractual relationship separately existing between the User and the Company, on the active technical configurations, and on any limitations, suspensions, or developments of the service.
Bookings, End User and data required for use
The User is required to provide accurate, complete, and up-to-date information regarding themselves and any End User who will use the Booking, including, where requested:
first and last name
telephone number
email address
any additional data requested by the service provider
The Company may transmit such data to third parties involved in providing or managing the service, to the extent necessary to enable the proper execution of the Booking.
The User acknowledges that the Booking may be subject to limitations, including, by way of example:
non-amendable conditions
non-refundable conditions
time windows for use
transfer terms
documentary requests or other conditions stipulated by the service provider
The User also acknowledges that, at the time of check-in or use of the service, the End User may be required to present a valid identity document, a credit card, or other method of guarantee, as well as to pay duties, tourist taxes, surcharges, or other ancillary costs stipulated by the service provider.
General User Obligations and Prohibited Uses
The User undertakes to use the Platform in compliance with applicable legislation, these Terms, the principles of fairness and good faith and, where applicable, the operational instructions provided by the Company.
The User is expressly prohibited from:
using the Platform for unlawful, fraudulent, or abusive purposes
providing false, inaccurate, misleading data or data relating to third parties without appropriate authorization
infringing third-party intellectual property, privacy, publicity rights, or personal data protection rights
interfering with the operation of the Platform or bypassing its security measures
accessing or attempting to access unauthorized systems, areas, or resources
carrying out scraping, crawling, data extraction, reverse engineering, decompilation, or competitive analysis activities
using the Platform to develop, train, provide, or improve competing services or products
User Responsibility for Data, Content, URLs, and Instructions
The User is solely and exclusively responsible for all data, content, information, URLs, prompts, texts, directions, configurations, instructions, materials, or other elements entered, uploaded, transmitted, indicated, authorized, or otherwise made available through the Platform or the Management Software.
If the User enters the URL of a website, or provides content or data relating to a facility, a commercial activity, a legal entity, or other subjects, they represent and warrant that they are the owner of the website or content in question, or that they are duly authorized by the relevant owner or rights holder to carry out such activity and to issue the relevant instructions to the Company.
The User also represents and warrants that they have all the rights, licenses, authorizations, legal bases, and consents that may be necessary to use, upload, communicate, or make available the aforementioned data and content to the Company.
The Company does not carry out any systematic prior verification regarding the ownership, legality, accuracy, completeness, timeliness, or non-deceptive nature of the data and content provided by the User, and assumes no responsibility in this regard.
Limited license to use User data and content
Without prejudice to the ownership of the User's data and content remaining with the User or the respective rights holder, the User grants the Company, for the entire duration of the use of the Platform and within the limits strictly necessary for the provision of the requested features, a non-exclusive, royalty-free, revocable (within the limits compatible with the execution of the contractual relationship), and non-transferable (except for technical sub-contracting) license to use, reproduce, process, organize, technically adapt, and internally communicate such data and content in order to:
enable the operation of the Platform
manage the Account
perform the operations requested by the User
ensure security, traceability, maintenance, debugging, and support
improve functionality and user experience
comply with legal obligations
exercise or defend a right of the Company
Payments, Stripe, and Other Payment Providers
Payments, collections, payouts, any economic-financial onboarding flows, and related checks may be managed by third-party Payment Providers, including Stripe.
The use of such services may require:
the creation of an account with the relevant provider
the upload of additional identification, tax, banking, or documentary data
acceptance of the terms and conditions of the provider itself
The User acknowledges and agrees that the availability of payment services may depend on the countries supported by the Payment Provider, applicable compliance rules, KYC/KYB checks, regulatory restrictions, or other technical and regulatory conditions established by the Provider itself. Consequently, certain Users may not be able to access, in whole or in part, the payment, collection, or payout features due to their country of residence, domicile, establishment, operations, or the country in which the Payment Provider provides its services.
The Company does not guarantee that the Payment Provider's services will be available in all countries or territories and assumes no liability for any limitations, exclusions, suspensions, delays, or inability to use arising from the Payment Provider's policies, checks, or decisions.
The Company is not liable for:
payment errors
delays in payouts
fraud
chargebacks
blocks or suspensions
disputes or malfunctions attributable to the Payment Provider or third parties
In the context of resale transactions between users, dAirect does not act as merchant of record and does not directly collect the payments due between users, without prejudice to any processing of fees or amounts due to the Company as provided by the Platform or the related technical payment flows.
Within the B2C resale features, unless otherwise indicated on the Platform in relation to specific transactions or initiatives, dAirect applies a 10% commission to the Seller User for using the Platform. The crediting of the net fee takes place via the Payment Provider within the applicable technical timeframes.
Distinction between Platform and Contractual Services
The User expressly acknowledges and agrees that access to, registration on, and use of the Platform do not involve, nor can they be interpreted as involving, the automatic, implicit, or tacit activation of Contractual Services.
The services named dAirect Connect and dAirect Resell are accessible exclusively upon the execution of specific separate contractual agreements with the Company and are governed solely by the relevant contractual texts.
Any description, display, mention, or presence on the Platform of pages, areas, buttons, interfaces, screens, environments, documentation, informative content, or promotional materials relating to dAirect Connect, dAirect Resell, or other Contractual Services is merely illustrative, informative, or demonstrative in nature and does not constitute an offer to the public, a contractual proposal, a promise to the public, a protectable legitimate expectation, or a legally binding commitment by the Company.
The relevant contractual agreements can be accessed and signed through the commercial process managed by the Company.
Demos, trials, test environments, and experimental features
The Company may, at its sole discretion, allow access to demonstration, trial, beta, test, sandbox, or other experimental features of the Platform or components of the Contractual Services.
Such features:
are provided exclusively for evaluation, illustrative, technical, or promotional purposes
may be subject to limitations regarding features, use, duration, availability, stability, accuracy, or interoperability
may be modified, suspended, or discontinued at any time, with or without prior notice
Access to demos, trials, or test environments does not entail the activation of the service, the assumption of obligations by the Company, nor the granting of any rights to the User.
Absence of technological guarantees, automated systems, and artificial intelligence
The Platform, including any features based on automated, algorithmic, or artificial intelligence systems, is provided “as is” and “as available”, to the maximum extent permitted by law.
The Company does not warrant that the Platform will be:
free of errors, bugs, malfunctions, vulnerabilities, delays, interruptions, unavailability, or incompatibilities
fit for a specific purpose pursued by the User
constantly available without suspensions for maintenance, updates, technical interventions, or causes beyond the Company's control
The Company does not guarantee that results, outputs, analyses, responses, suggestions, content, or processes generated through the Platform are accurate, complete, reliable, up-to-date, or in line with the User's expectations.
The User acknowledges that outputs from automated or artificial intelligence systems may be inaccurate, incomplete, outdated, inappropriate, or non-compliant with expectations, and that the quality of such outputs substantially depends on the quality, correctness, completeness, and lawfulness of the inputs and instructions provided.
Intellectual Property
All intellectual and industrial property rights relating to the Platform, the Management System, the related software, codes, interfaces, layouts, models, documentation, distinctive marks, logos, databases, Company content, know-how, technical materials, and documentation, as well as any related update, development, modification, or adaptation, remain the exclusive property of the Company or the respective right holders.
The User is granted only a limited, personal, non-exclusive, non-sublicensable, non-transferable, and revocable license to access and use the Platform, within the limits strictly necessary for the purposes permitted by these Terms.
Suspension, interruption, and termination of access
The Company may, at any time, suspend, limit, interrupt, or terminate access to the Platform or specific features thereof for technical, maintenance, operational, legal, security, or compliance reasons, or for breach of these Terms.
Upon termination of access or the Account, the Company may deactivate the features accessible to the User and, subject to legal or retention obligations, delete or anonymize residual data in accordance with the Privacy Policy.
Disclaimer
Subject to mandatory legal limits, the Company will not be liable for indirect, consequential, reflective damages, loss of profits, loss of chance, loss of data, loss of revenue, loss of turnover, loss of goodwill, reputational damage, or other harm resulting from access to, use of, or inability to use the Platform, third-party conduct, errors or inaccuracies in the content, system suspensions or malfunctions, third-party services, or outputs generated through automated systems.
In any event, to the maximum extent permitted by law, the Company's overall liability for any reason, cause, or ground, whether contractual or non-contractual, may not exceed the total amount, if any, paid by the User to the Company in the twelve months preceding the occurrence of the damaging event.
Indemnity
The User agrees to indemnify and hold harmless the Company, its directors, employees, collaborators, consultants, successors in title, and subcontractors from and against any claim, demand, action, proceeding, sanction, damage, cost, charge, loss, or expense, including legal fees, arising out of or in any way connected to:
breach of these Terms
unlawful, abusive, or non-compliant use of the Platform
infringement of third-party rights
data, content, URLs, materials, or information provided by the User
untrue statements or warranties made by the User
use of the Platform in violation of applicable law
Changes to the Terms
The Company reserves the right to modify, supplement, or update these Terms at any time for legal, regulatory, technical, operational, organizational, or commercial reasons.
Updated versions will be made available on the Platform and will become effective from the time of their publication, unless otherwise indicated. Continued use of the Platform following the publication of the changes will constitute acceptance thereof.
Severability and Entire Agreement
Any nullity, invalidity, ineffectiveness, or unenforceability of one or more clauses of these Terms shall not entail the nullity, invalidity, ineffectiveness, or unenforceability of the remaining clauses, which shall remain fully valid and effective.
These Terms, together with the Privacy Policy and the Cookie Policy referenced by the Platform, constitute the entire agreement between the Company and the User in relation to the use of the Platform and supersede any prior understanding, communication, or statement having the same subject matter, without prejudice to separate agreements relating to the Contractual Services.
Announcements
Unless otherwise provided, any communication from the Company to the User may be made via publication on the Platform, email to the address associated with the Account, or other reasonably suitable channels.
Communications from the User to the Company regarding these Terms must be sent to the contact details indicated on the Platform or, for formal communications, to the Company's certified email address (PEC) indicated above.
Any versions of these Terms translated into other languages are provided solely for informational purposes. In the event of a dispute or discrepancy, the Italian version shall prevail exclusively. Translations are carried out automatically using artificial intelligence tools (e.g., DeepL, Google Translate) and do not constitute an official version.
Applicable Law and Jurisdiction
These Terms are governed by Italian law.
For any dispute relating to the validity, interpretation, performance, or effectiveness of these Terms or the use of the Platform, the Court of Milan shall have exclusive jurisdiction, subject to the mandatory consumer forum where applicable under current legislation.
Specific approval pursuant to Articles 1341 and 1342 of the Italian Civil Code
Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the User declares to have read carefully and specifically approved the following clauses: Art. 4 (Registration, Account, and Security); Art. 5 (B2C Use and B2B Use); Art. 6 (Bookings, End User, and Data Necessary for Use); Art. 7 (General Obligations of the User and Prohibited Uses); Art. 8 (User Responsibility for Data, Content, URLs, and Instructions); Art. 9 (Limited License to Use User Data and Content); Art. 10 (Payments, Stripe, and Other Payment Providers); Art. 11 (Distinction Between Platform and Contractual Services); Art. 12 (Demos, Trials, Test Environments, and Experimental Features); Art. 13 (Disclaimer of Technological Warranties, Automated Systems, and Artificial Intelligence); Art. 15 (Suspension, Interruption, and Termination of Access); Art. 16 (Limitation of Liability); Art. 17 (Indemnification); Art. 18 (Amendments to the Terms); Art. 21 (Applicable Law and Jurisdiction).
© 2026 Takyon S.r.l. — General Terms and Conditions.